Returns & Exchanges Policy

Returns & Exchanges Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at platesandcutleryshop@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.

The return decision will be processed within 7 days and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please do not send your purchase back to the return address stated on your package, we will not receive these items.

You can always contact us for any return questions at platesandcutleryshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We offer free replacements for any incorrect items received or items that are defective or damaged. To be eligible for a free replacement, you must notify us of the incorrect, defective or damaged item within 7 days of delivery. We require photo evidence that you received the incorrect item or that it is defective or broken.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Items ineligible for refund:
- Gift cards
- Downloadable products
- Items purchased on sale (including items purchased with a Discount Code)
- Items returned more than 30 days after delivery
- Lost or stolen items
- Any items that has been used or is not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 7 days. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping
To return your product, send us an email at platesandcutleryshop@gmail.com and we will do our best to make sure that you are happy with your purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We reserve the right to modify our policies at any time.